FREQUENTLY ASKED QUESTIONS
Before you choose a course.
Clear answers about starting out, choosing a course, platform access, costs and project completion.
01How does AI animated drama differ from live-action drama?
These courses focus on 2D- or 3D-style animated short drama: story, characters, storyboards, motion shots, sound and editing. CoolShowAI supports these creation workflows. This is not primarily a live-action filming course or training in building production software. Practice styles, models and resources follow the current course plan.
02What are the current course fees?
Cloud Creator Course offer price CNY 599 / person;Seven-day Film Course offer price (excludes accommodation) CNY 5,999 / person;Elite Producer Course offer price (excludes accommodation) CNY 16,999 / person;Youth AIGC Course offer price CNY 1,699 / person / term. Current published course prices are per person; Youth prices are per person per term. Confirm dates, location and service scope in writing before enrolment. Market prices are catalogue figures, not claims of previous transaction prices. Distribution, employment, orders and income are not guaranteed.
03How is accommodation priced?
Seven-day Film Shared twin-room option Course + accommodation total CNY 6,999 / person (Includes the full course and 6 nights in a shared twin room (one bed).); Single occupancy for the full stay Course + accommodation total CNY 7,599 / person (Includes the full course and 6 nights in a single-occupancy room.);Elite Producer Shared twin-room option Course + accommodation total CNY 19,999 / person (Includes the full course and 30 nights in a shared twin room (one bed).); Single occupancy for the full stay Course + accommodation total CNY 22,999 / person (Includes the full course and 30 nights in a single-occupancy room.). Accommodation-inclusive prices are the total per person for the full course and the stated stay. Standard lodging means one bed in a shared twin room: 6 nights for Seven-day and 30 nights for Elite. The single-occupancy supplement is CNY 100 per room-night for selected nights. Supplements already included in the selected course total are not charged again. Unused supplements are refunded by night. No supplement applies when the institution cannot provide a roommate. Standard lodging is part of the package and is not deducted again as hotel costs when settling a refund.
04How does Youth AIGC differ from free activities?
Youth AIGC is a paid, term-based course separate from the free Youth Animation Experience Center activities. It serves learners aged 8–18 living in Shenzhen, with no Shenzhen household-registration requirement and no accommodation. A guardian enrols participants under 18; those aged 18 act for themselves. Fees, agreements and class opening follow applicable extracurricular-learning requirements and the published plan confirmed by admissions. Free experience activities keep their own entry. Ask the center about availability and arrangements. They are separate from paid Youth AIGC and do not automatically offset its tuition.
05How long is a lesson and how do Youth renewals work?
One lesson is 45 minutes. Cloud structured learning and Elite independent production are shown separately from billable taught lessons. Each Youth term requires a new application and payment. There is no automatic renewal. Any credit for a later order must be specified in that order; the initial 30,000 points is not automatically carried over or granted again.
06When are points issued and how do top-ups work?
Included points are for designated CoolShowAI services and remain valid for one year after posting. They are issued within two working days after formal activation and the first valid learning activity for Cloud, or after the first valid check-in and actual teaching for in-person courses. Login, booking or scanning a code does not mean full service delivery. Eligible top-ups receive 10% off the official standard price for one year from the initial enrolment payment; confirm eligible services and usage rates on the top-up page.
07How does repeat study work?
Seven-day and Elite learners may apply for one repeat of the same course within one year after their first qualifying graduation, across all price and accommodation options. Standard teaching, group guidance and review fees are waived. Compute, lodging, single-room supplements, meals, transport and optional services are self-funded. Credits and included nights are not granted again. A repeat creates no new repeat entitlement or top-up discount period. A timely application remains eligible if the institution cannot offer a class within the period.
08How are refunds handled?
Undelivered service is settled using the actual paid package price and remaining billable lessons, without restoring market prices or a default 10% administration fee. Lawfully itemised, actually delivered compute is accounted for separately; if its full value is deducted, unused credit remains usable. Standard lodging follows the undelivered-lesson proportion, with unused single-room supplements added back. Delivered lessons require records; absence does not automatically mean full delivery. Any higher statutory refund takes precedence. Actually delivered online content that is lawfully exempt from no-reason refunds is handled under the agreement and applicable law. Activation does not mean future guidance or reviews have been delivered. Undelivered services and statutory termination or refund rights are not waived by login or activation. Refunds depend on actual delivery, the agreement and applicable law. First check-in or activation does not remove statutory rights, including any applicable seven-day refund right. Contact admissions about cancellations, non-delivery or services that differ from the agreement. Refund requests are acknowledged within 2 working days, a breakdown is provided within 5, and undisputed amounts are refunded within 7 working days of receipt; any shorter statutory or regulatory deadline applies.
09How do materials access and points validity differ?
Cloud materials remain accessible for one year after formal activation; guidance and review follow the six-week schedule. Seven-day, Elite and Youth materials remain accessible for one year after the current in-person course actually ends, with a corresponding extension if postponed. Included points have a separate one-year validity period from actual posting. Materials access does not extend teaching or repeat-study periods or reset points expiry.
10How do I enrol and pay?
Choose a course, teaching plan and applicable accommodation. Read the sample agreement, confirm your selected package and submit your application. Keep the reference number. Staff then confirm dates, rooms, formal signing and payment before manually activating access. Guardians apply for learners under 18. No online payments are collected. The application form and sample agreements are in Simplified Chinese. The contracting and receiving entity is 深圳市亚视人工智能有限公司. Verify the formal agreement, receiving account and applicable payment-supervision requirements before paying. Do not pay an unverified personal account.
11Does graduation guarantee distribution, employment or income?
Course completion does not guarantee distribution, publication, employment, orders or income. Any such opportunity requires separate assessment and written confirmation. Completion requires a finished work that can be watched independently, the agreed production records and delivery materials, and a successful review. Practice shots, trailers, pilots and development outlines do not replace the complete agreed film or series. The certificate records course completion; it is not an academic or national professional qualification. Before teaching begins, agree the format, episode count, episode or film duration, production schedule and delivery checklist to fit the available time, experience and resources. Episode counts are upper limits, not required totals. Changes require agreement; any additional paid service requires separate consent.
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